People are the heart of Tecnosoft: Riccardo

In this new interview, we get to know Riccardo, Sales Account at Tecnosoft who joined the company a year ago, by sharing his experience, professional growth, and what it means to be part of the Tecnosoft team.

How long have you been working at Tecnosoft and what do you do?

I joined Tecnosoft about a year ago as a Sales Account. My role combines sales and technical consulting: I support customers in finding the right solutions by understanding their context, challenges, and objectives. It’s not just about products, but about delivering value through a tailored approach.

What has impressed you the most about this role?

The variety. Every customer and application is different, which makes every day unique. It’s a continuous learning process where each interaction brings new insights. There is a phrase that has stayed with me since the beginning of this experience and that really guides me forward: “Everything is possible, you just need to figure out how.” And it’s truly like that: more often than not, the difference is made by listening, your previous experience and the willingness to find the most suitable solution.

What do you enojoy most about working with customers and travelling?

I really enjoy building genuine relationships with customers, getting to know them personally, and speaking directly with the people who use our systems every day. It’s very rewarding to see their satisfaction when they find a solution that truly fits their needs. Travelling for work also keeps everything dynamic. I’ve never been an office-type person, so being on the move suits me well and makes each day different. Visiting companies and meeting different teams helps me stay close to the market, understand new needs, and get a real feel for the challenges each industry is facing.

How important is listening to the customer?

It’s essential. As I was told early on, “If the customer speaks and you listen, you’ve already done half the job.” Real needs often emerge only through proper listening and the right questions. Our goal is not just to sell, but to provide the right solution and build long-term trust.

What kind of requests do you usually receive?

There is no standard request. Even similar needs often differ once you go into detail. Small technical aspects can change the solution completely. That’s why understanding the application is key, and why the role is highly consultative.

What has been most rewarding so far?

The most rewarding part is the human side: meeting people, travelling, and seeing the real impact of our solutions. Positive feedback from customers is what makes the work truly meaningful beyond the commercial aspect.