Subscribe to our newsletter
-
Tech support
Italiano
English
Solutions
Products catalog
Cloud
Rental
Assistance
Pick a category
Temperature
Humidity
Bluetooth
Wireless
Pressure
NFC
USB
Thermocouples
Rotation/Tilt/Shock
Cloud
Software&Apps
OEM
Calibration certificates
Accessories
Services & Maintenance
Software Development Kits
Technical and Validation Documents
Pick the field of application
Cold Chain
Food & Beverages
Pharmaceutical
Cosmetics
Healthcare
Medical
Sterilisation
Logistic&Transport
Validation
Warehouses
Laboratories
Freeze-drying
Environment
Pasteurisation
Constructions
Industrial
Plasma (H2O2) Autoclave
Categories
Temperature
Humidity
Bluetooth
Wireless
Pressure
NFC
USB
Thermocouples
Rotation/Tilt/Shock
Cloud
Software&Apps
OEM
Calibration certificates
Accessories
Services & Maintenance
Software Development Kits
Technical and Validation Documents
Application fields
Cold Chain
Food & Beverages
Pharmaceutical
Cosmetics
Healthcare
Medical
Sterilisation
Logistic&Transport
Validation
Warehouses
Laboratories
Freeze-drying
Environment
Pasteurisation
Constructions
Industrial
Plasma (H2O2) Autoclave
Company
Vision
History
Certification
Quality policy
What they say about us
R&D & Advisoring
Advisoring
Customization
R&D
OEM
Software/Download
Download Software
Media
News
Faq
Contacts
Italiano
English
Flip through our history
Faqs
Jump to category...
Tecnosoft
Monitoring Solutions
Technical Assistance
Tecnosoft service and support website
Generic Technical
Software Generic
Lead Time and Shipments
Generic Troubleshooting
Certificates
Calibration / Readings errors
Pressure Monitoring
High Temperature Data Loggers
PressureDisk Data Logger
Pirani Vacuum Logger Data Logger
Radio Systems
SPD software
TS Manager Software
HumiPressureDisk Software
USB Drivers
Batteries
Tecnosoft
What are Tecnosoft certifications?
Where can I find the ISO certificate of Tecnosoft?
Monitoring Solutions
What a data logger is?
How does a data logger / system based on data logger work?
What does continuous monitoring mean?
What does process monitoring mean?
What a mission is?
How to start / download data?
Do the data loggers have an on / off button?
What response time is?
Technical Assistance
What is the technical and service support and who will take care of it?
Tecnosoft service and support website
How can I register?
What the Client Code is?
How do I download a certificate?
Where can I find the serial number of my logger?
I can't find my certificate
I need the primary instrument certificate
What is the Dashboard?
Do I have to search for my certificates each time?
I forgot the password
Generic Technical
At what temperature / humidity / pressure can I use my logger?
Can I use my logger in the X environment (X = particular environment, generally different from those in which the device is typically used)?
Can I use my logger under water / other liquid?
Does the sensor measure on the tip of the probe or on the whole length (for logger with probe)?
Where is the temperature measured (for loggers without tip / probe: SterilDisk)?
Where is the temperature measured (for loggers without tip / probe: TempStick)?
Which is the response time (T90) of the sensor?
What Response Time Is
Software Generic
Where can I find the software to download for my device?
Message “PC protected by Windows” when launching TecnoUtility
Software is downloaded but installation does not complete
Installation does not start
Software is already installed but TecnoUtility does not recognize it
The software requires me to register
Software is installed but I need a code to run it
I cannot send the email/don’t receive the email
Does registering a software have a fee?
On how many PCs can I install the software?
I have registered the software but it requires a key that I don’t have
Is it necessary to update the software?
I purchased a new logger, why do I need to update the software?
Where is the manual of the software?
Which software allows the calculation of lethality / F0?
How can I set F0?
What formula do you use for F0?
Lead Time and Shipments
Where should I send the devices under maintenance?
When will I receive the logger under maintenance back here?
When are you going to ship my order?
What are the lead times for maintenance?
How soon do I have to send / bring the instrument to have it on time?
Do you collect and return the loggers, or do we need / can use our courier?
Can I come at Tecnosoft to collect my devices?
Generic Troubleshooting
Nothing is working and I don’t know what to do!
Device is not connecting / the software does not see my logger
Certificates
I lost my logger's calibration certificate!
What type of certificate is provided with the data loggers?
Are all logger provided with a certificate?
How can I obtain a certificate?
If I request a calibration, do I also receive a certificate?
Where can I find calibration certificates for loggers?
What ISO / Accredia traceable certificate mean?
Can I have a LAT (primary) certificate?
What does it mean that the loggers are recalibrated?
Can I get the certificate on desired points?
On how many points is the calibration done / the logger checked?
How often should I recalibrate the logger?
Where can I find the reference instrument certificate?
Where should I ship the devices? To whom should I address them?
Is it also verified when I send a logger for calibration?
Calibration / Readings errors
What does it mean that accuracy is valid in the calibration range?
The logger / sensor has an operating temperature range but the accuracy is valid in another range: why?
Logger’s measuring not correctly
The logger measures a different value from that indicated by the display of the cell / thermometer / other logger / other
Loggers are not reading the same values
I tried the loggers together and they are sensing different values
Can I recalibrate the loggers by myself?
The sensor and / or the circuit have been replaced on my logger: is recalibration mandatory?
The battery has been replaced on my logger: is recalibration mandatory?
How should I perform recalibration correctly?
How and who will carry out the annual calibration and what is the cost of it?
Pressure Monitoring
Does PressureDisk measures relative pressure?
What do relative pressure and absolute pressure mean?
Pressure data recorded by PressureDisk are different from the ones of my autoclave!
Why does a hot data logger read a pressure different from one at room temperature?
Is it normal for two loggers at different temperatures to read two different pressures?
High Temperature Data Loggers
Logger does not connect
What are the spare parts and recurring costs?
The sensor / circuit (or both) has been replaced on my logger. Why do I need to recalibrate the logger?
S-MicroW and PressureDisk models are suitable for Thermal Validation of Autoclave?
What is the recurring cost of batteries and lead time for delivery)
In case of damage, can the loggers be repaired? Who will carry out and where will the service be done? What is the lead time?
PressureDisk Data Logger
PressureDisk does not connect
Can I put the PressureDisk in direct contact with the product (sauce, oil, preserves etc.)?
What are the standard calibration points of the PressureDisk?
Pirani Vacuum Logger Data Logger
Why does the Pirani Vacuum Logger have this name?
Radio Systems
Radio, wireless or WiFi?
SPD software
It doesn't connect
Where data are saved?
How do I open old missions?
How do I calculate F0?
Why the writing F0 is not printed when generating the report?
What do the parameters for calculating lethality mean?
I did not set the correct F0 / lethality profile before starting the logger: do I have to redo the test?
What does it mean that there is a synchronization error?
TS Manager Software
The logger does not connect
What if I forget the password?
USB protection key error message
I am banned but I must log in urgently
It gives me an error connecting to the database
How to configure the TS Manager database (stand alone version)
Can I delete a Mission?
Can I create a Group with a Single Mission?
Can I add to a Group Missions from different device models?
How many Missions can I group together?
Can I create a Group with temperature, pressure and humidity?
Can I create a Group with two pressure curves?
What is MKT?
What is Lethality?
What is the Vacuum Leak test?
What is Overkilling?
What does it mean the data are encrypted?
I need to generate a backup but I don’t have the Administrator rights
When I try to generate a new database a rights error occurs
HumiPressureDisk Software
It does not connect
USB Drivers
How can I install the drivers or check that they are installed correctly?
I have Windows 10 but it is not listed among the available operating systems
How do I know which operating system I have?
How do I open Device Manager?
Batteries
Are the batteries of the data loggers rechargeable?
How should the S-Micro (or P-Micro) battery be inserted?
How long does the battery last?
When should I change the batteries?
Jump to category...
Tecnosoft
Monitoring Solutions
Technical Assistance
Tecnosoft service and support website
Generic Technical
Software Generic
Lead Time and Shipments
Generic Troubleshooting
Certificates
Calibration / Readings errors
Pressure Monitoring
High Temperature Data Loggers
PressureDisk Data Logger
Pirani Vacuum Logger Data Logger
Radio Systems
SPD software
TS Manager Software
HumiPressureDisk Software
USB Drivers
Batteries
Flip through our history